我们对公共电子服务客户了解多少?:圣彼得堡试点研究的结果

Proceedings of the International Conference on Electronic Governance and Open Society: Challenges in Eurasia Pub Date : 2016-11-22 DOI:10.1145/3014087.3014119

A. Golubeva, E. Gilenko, Yulia D. Grabovetskaya

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引用次数: 0

摘要

本文介绍了对圣彼得堡公共服务客户的初步试点研究结果，重点是他们对公共电子服务的态度。本文揭示了影响用户使用公共服务门户网站意愿的主要因素。该研究区分了四组客户，并向公共当局提出了一些建议，旨在提高电子服务的使用率。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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What do we know about public e-services customers?: results of a pilot study in St.-Petersburg

The paper presents the results of a preliminary pilot study on the public services customers in St. Petersburg with the focus on their attitudes towards the public e-services. The paper reveals main factors, influencing the intention of customers to use public services portal. The research allowed to distinguish four groups of customers and to suggest several recommendations to public authorities aiming at e-services' take-up improvement.

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Proceedings of the International Conference on Electronic Governance and Open Society: Challenges in Eurasia

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