评估智能手机用户体验中的愉悦感:诺基亚案例

Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational Pub Date : 2014-10-26 DOI:10.1145/2639189.2670286

Heli Rantavuo, A. Harder

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引用次数: 1

摘要

本案例研究描述了诺基亚开发的一种方法和实践，我们在其中评估了智能手机用户体验的愉悦程度，并倡导设计更愉悦体验的方法。所描述的方法结合了竞争分析，定性评估和数字评分的设计。这种方法的目的是提倡用户可能比竞争对手更愉快的设计。通过实例，我们描述了我们如何构建启发式和用户体验愉悦度的度量，并讨论了公司内部评估实践的贡献、限制和演变。

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Evaluating delight in the user experience of smartphones: case Nokia

This case study describes a method and a practice developed at Nokia where we assessed the degree of delight in the user experience of smartphones, and advocated ways to design for more delightful experiences. The described method combines competitive analysis, qualitative assessment and numeric scoring on design. The purpose of the method was to advocate designs that users would potentially experience as more delightful than competitors. Through examples, we describe how we constructed the heuristic and the measure of delight in UX and discuss the contributions, limitations and evolution of the evaluation practice within the company.

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Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational

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