The Importance of the Secretariat of Services to regional People's Representative Assembly in Malang Regency of Indonesia

The purpose of the study was to describe and analyze the implementation of services for the leaders and members of the Regional People's Representative Council based on the Malang Regent's Regulation, Organizational Structure, Duties and Functions, and the Work Procedure of the Regional People's Representative Council Secretariat at the Malang Regency Regional House of Representatives Secretariat Office. The method used is qualitative. The research aims to describe clearly, systematically and modestly how the Implementation of Services for Leaders and Members of the Regional House of Representatives is carried out by the Regional Secretariat of Malang Regency; then, the data can be analyzed. The study results indicate that the quality of services the Regional Secretariat provides to Council Members is still not optimal. Where there are inhibiting factors originating from the Regional Secretariat, which is the key holder to achieving organizational goals in terms of service to the Leaders and Members of the Regional House of Representatives of Malang Regency. The inhibiting factor is the low level of awareness of ASN as state servants, not politicians because they tend to stick to the party's mandate, not main tasks and functions. Then the classic problem of Civil Servants is where the workload is uneven and not by the main tasks, which means that the more diligent, the more tasks.