{"title":"冉干干应用监控维护Mesin Mini ATM","authors":"Dian Cahyadi, Timur Dali Purwanto","doi":"10.47065/josh.v4i2.2832","DOIUrl":null,"url":null,"abstract":"Monitoring maintenance of mini ATM machines at PT Bank Mandiri (Persero) Tbk Palembang Sudirman Area currently uses the minutes of handing over of Mini ATM machines which are recorded in Microsoft Excel, this could be the reason monitoring of maintenance for mini ATM machines has not gone well, such as in the case of officers having difficulty monitoring the progress of repairing Mini ATM machines, then from the agent's point of view complaints cannot always be responded to quickly, so the SLA for repairing Mini ATM machines has not been fulfilled. Based on these things the author wants to build a web-based application using the waterfall method, starting with data collection through observation and interviews, analysis of system requirements, design, code, testing, support, the hope is that this monitoring application is made so that all parties related to the maintenance process will get convenience in the process of monitoring customer complaints and fulfilling the Mini ATM Machine maintenance SLA","PeriodicalId":233506,"journal":{"name":"Journal of Information System Research (JOSH)","volume":"6 3 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Rancangan Aplikasi Monitoring Maintenance Mesin Mini ATM\",\"authors\":\"Dian Cahyadi, Timur Dali Purwanto\",\"doi\":\"10.47065/josh.v4i2.2832\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Monitoring maintenance of mini ATM machines at PT Bank Mandiri (Persero) Tbk Palembang Sudirman Area currently uses the minutes of handing over of Mini ATM machines which are recorded in Microsoft Excel, this could be the reason monitoring of maintenance for mini ATM machines has not gone well, such as in the case of officers having difficulty monitoring the progress of repairing Mini ATM machines, then from the agent's point of view complaints cannot always be responded to quickly, so the SLA for repairing Mini ATM machines has not been fulfilled. Based on these things the author wants to build a web-based application using the waterfall method, starting with data collection through observation and interviews, analysis of system requirements, design, code, testing, support, the hope is that this monitoring application is made so that all parties related to the maintenance process will get convenience in the process of monitoring customer complaints and fulfilling the Mini ATM Machine maintenance SLA\",\"PeriodicalId\":233506,\"journal\":{\"name\":\"Journal of Information System Research (JOSH)\",\"volume\":\"6 3 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-01-21\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Information System Research (JOSH)\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.47065/josh.v4i2.2832\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Information System Research (JOSH)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.47065/josh.v4i2.2832","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
摘要
PT Bank Mandiri (Persero) Tbk Palembang Sudirman Area的迷你ATM机监控维护目前使用的是在Microsoft Excel中记录的迷你ATM机移交记录，这可能是迷你ATM机维护监控进行得不顺利的原因，例如在工作人员难以监控迷你ATM机维修进度的情况下，那么从代理的角度来看，投诉不能总是得到快速响应。因此，维修迷你ATM机的SLA没有得到满足。基于这些，笔者想用瀑布法构建一个基于web的应用程序，从数据收集开始，通过观察和访谈，分析系统需求，设计，编码，测试，支持，希望这个监控应用程序能够让与维护过程相关的各方在监控客户投诉的过程中得到方便，实现Mini ATM机维护SLA
Rancangan Aplikasi Monitoring Maintenance Mesin Mini ATM
Monitoring maintenance of mini ATM machines at PT Bank Mandiri (Persero) Tbk Palembang Sudirman Area currently uses the minutes of handing over of Mini ATM machines which are recorded in Microsoft Excel, this could be the reason monitoring of maintenance for mini ATM machines has not gone well, such as in the case of officers having difficulty monitoring the progress of repairing Mini ATM machines, then from the agent's point of view complaints cannot always be responded to quickly, so the SLA for repairing Mini ATM machines has not been fulfilled. Based on these things the author wants to build a web-based application using the waterfall method, starting with data collection through observation and interviews, analysis of system requirements, design, code, testing, support, the hope is that this monitoring application is made so that all parties related to the maintenance process will get convenience in the process of monitoring customer complaints and fulfilling the Mini ATM Machine maintenance SLA
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