Redefining Knowledge Management in the Era of COVID-19: A Concept Analysis Approach in the Context of Higher Education

Higher education institutions are frequently using knowledge management to achieve their mission. Due to COVID-19, education has moved to online, this has led to an increasing need for knowledge management and thus put under scrutiny to obtain the best results. However, successful knowledge management requires definition as the first step. Knowledge Management is a complex and multi-dimensional concept making its definition hard to craft. The lack of well-defined universally accepted definition is a problem associated with KM is due to the diversity of areas it exists in, lack of consensus and others. In this paper, an objective concept analysis was undertaken to examine the attributes, characteristics and uses of KM for the purpose of defining KM in the higher educational institution. Therefore, this paper aims at deriving a definition of the term knowledge management with the help of concept analysis which is a recognized method for the terminological studies. The study concluded with a definition based on the results of the analysis