Research on Airport Passenger Service Quality Evaluation System Based on Four Characteristics Airport Development Concept

In order to comply with the trend of civil aviation development in the new era and comprehensively promote the construction of civil aviation power, CAAC proposed to build the airport that centered on four characteristics of "safe, green, smart and humanistic" in 2020, which put forward higher requirements for the airport passenger service level. This paper aims at integrating four characteristics airport development concept into the airport passenger service, constructing quality evaluation index system, adopting AHP method to confirm the index weight and grey clustering method to evaluate the service quality of Nanchang Changbei international airport. The result indicates that airport traffic is the weak link in the airport passenger service quality, which points out the direction for promoting the development of four characteristics airport passenger service quality.