Liliia Monastyrova
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引用次数: 0

摘要

摘要揭示了主动倾听与冲突概念的本质。并给出了积极倾听作为一种交际技巧在冲突预防中重要作用的原因。积极倾听的一般模式与一套混合的策略和技术被确定。主动倾听可以分为口头的(提问、澄清、反思、总结、释义和移情)和非口头的(手势和模仿、目光接触、姿势、向说话者表现你的兴趣)。根据观察的结果,这种技巧有助于控制谈话的情绪方面,并鼓励说话者继续谈话,而不是表现得咄咄逼人。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
АКТИВНЕ СЛУХАННЯ ЯК ОДИН ІЗ ПРИЙОМІВ КОМУНІКАЦІЇ У ЗАЛАГОДЖЕННІ КОНФЛІКТУ
The abstract exposes the essence of the concept of Active Listening and Conflict. It is given reasons why the Active Listening as a communicative technique is important in conflict prevention. A general model of Active Listening with a mixed set of tactics and techniques is identified. Active Listening can be divided into verbal (questioning, clarification, reflection, summarization, paraphrasing and empathy) and non-verbal (gestures and mimics, eye contact, posture, showing your interest to the speaker) signs of listening. According to the results of observation this technique helps to control emotional side of the conversation and encourages the speaker to continue the conversation instead of acting aggressively.
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