吸收能力和网络能力对中小企业的影响

W. Munyanyi, David Pooe
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引用次数: 4

摘要

背景:为了应对剧烈的技术变革导致的商业环境日益复杂,企业已经改变了开展业务的方式。外部商业环境的影响越来越大,使得传统的经营方式已经过时,迫使企业采用新的经营方式。目的:本研究的目的是通过具体观察吸收能力(ACAP)、网络能力(nc)和客户关系能力(CRCs),探讨组织能力如何影响中小企业(sme)的经营绩效(OP)。背景:本研究在津巴布韦进行,分布在10个省份,随机选取388家中小企业。方法:采用问卷自填、上门回访、电话回访等方式收集资料,提高回复率。本研究中的数据分析基本上是定量的,使用两步结构方程建模方法进行。结果:研究结果表明,CRCs引导ACAP和NCs提高运营效率。结论:本研究启发了中小企业管理者和政策制定者,使他们认识到能力在中小企业部门成长中的重要性,而不是资源。鉴于这些结果,公司必须将网络和ACAP作为其日常运营的核心原则,同时及时和创新地关注客户。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The influence of absorptive capacity and networking capabilities on small and medium enterprises
Background: In response to the ever-growing complexity in the business environment that has resulted from the dramatic technological transformation, businesses have altered the way they conduct business. The influence of the external business environment is increasing in significance, rendering traditional methods of operating business outdated and forcing the adoption of new methods.Objective: The aim of this study is to investigate how organisational capabilities influence small and medium enterprises’ (SMEs) operational performance (OP), by specifically looking at absorptive capacity (ACAP), networking capabilities (NCs) and customer relational capabilities (CRCs).Setting: This study was conducted in Zimbabwe and was spread across the 10 provinces, focusing on 388 randomly selected SMEs.Methods: Data were collected through self-administering questionnaires to respondents, using the drop-off or pickup technique and making telephonic follow-ups to increase the response rate. Analysis of the data in this study was largely quantitative in nature and it was performed using a two-step structural equation modelling approach.Results: The results of the study indicate that CRCs lead both ACAP and NCs to improve OP.Conclusion: This study enlightens both SMEs’ managers and policymakers on the significance of capabilities, as opposed to resources, in the growth of the SMEs sector. In light of the results, it is imperative that firms orientate themselves to embrace networking and ACAP as central tenets of their day-to-day operations while attending to customers timely and innovatively.
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