Duygusal Emeğin Örgütsel Bağlılığa Etkisi: Konaklama İşletmelerinde Bir Araştırma

The aim of this study is to investigate the effect of frontline employees' emotional labor behaviors on their organizational commitment in accommodation enterprises. In this research, stratified random sampling method was used. A survey was carried out with the frontline employees in the accommodation enterprises that have tourism operation licensed in the city center of Antalya. Correlation, simple regression and multivariate regression analyzes were performed on data collected from 402 participants. According to the results of correlation analysis, a significant relationship was found between emotional labor and organizational commitment. According to the results of multivariate regression analysis, it was determined that emotional labor has significant effect on organizational commitment. In addition, it was concluded that the affective commitment of the employees who show genuine acting has higher than others. a Bu makale ilk yazarın “Duygusal Emek ile Örgütsel Bağlılık Arasındaki İlişki: Konaklama İşletmeleri Çalışanlarına Yönelik Bir Araştırma” başlıklı yüksek lisans tezinden türetilmiştir. b Doktora Öğrencisi, Alanya Alaaddin Keykubat Üniversitesi, Lisansüstü Eğitim Enstitüsü, Alanya, Türkiye, sebahattin.acar@hotmail.com, ORCID: 0000-0002-5088-1999. c İletişim kurulacak yazar, Dr. Öğr. Üyesi, Alanya Alaaddin Keykubat Üniversitesi Turizm Fakültesi, Turizm İşletmeciliği Bölümü, Alanya, Türkiye, aydin.cevirgen@alanya.edu.tr, ORCID: 0000-0002-3245-8783. 92 | İş ve İnsan Dergisi 8(1) 91-105