员工援助计划中的绩效衡量标准

Employee Assistance Quarterly Pub Date : 2005-05-12 DOI:10.1300/J022V19N03_04

Paul Courtois, Mandie Hajek, Renee Kennish, Rich Paul, K. Seward, Timothy J. Stockert, Christina Thompson

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引用次数: 10

摘要

摘要本文提供了在员工协助(EA)领域中经常使用的当前绩效测量的描述。由于员工援助计划(EAP)的组成部分在衡量方式上存在许多差异，因此在评估EAP服务交付的各个方面在EA领域存在困难。目标是创建一组通用的度量方法，并建立基准，以便对EAP组织之间的性能进行评估和比较。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Performance Measures in the Employee Assistance Program

Abstract This article provides a description of current performance measurements that are often used within the Employee Assistance (EA) field. There has been difficulty in the EA field in evaluating various aspects of EAP service delivery due to the many variations on how components of the Employee Assistance Program (EAP) are measured. The goal is to create a common set of measures with established benchmarks that would allow for evaluation and comparison of performance across EAP organizations.

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来源期刊

Employee Assistance Quarterly

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