Design of Sales Monitoring System using Waterfall Method in a Food Processing SME

One of the obstacles faced by SMEs relates to manual data management. This situation also occurs in a food processing SME, in which customer and sales transactions data management were carried out using paper-based, so it was not organized and took a lot of time. This study aims to design a website-based sales monitoring system that can be used to store and process customer and sales data on these SMEs. In the early stages, the proposed sales monitoring business process was designed, which resulted in the addition of 13 activities. The proposed business process becomes an input in designing a sales monitoring system that uses the waterfall method. There are four types of users in this system: administrator, owner, marketing, and customers. Some of the features available in this system include customer registration, reporting of income and expenses, determining customer points, creating promotional agendas, and others. The result of this study can be helpful to store customer and sales transaction data easier and integrated for the SME.