人机自动化团队:自动化对用户性能的意外影响

Philip J. Smith, Emily Baumann
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引用次数: 1

摘要

美国联邦航空管理局(FAA)下一代航空运输系统(NextGen)正在实施依赖自动化支持的新功能,以提高空中交通效率和可预测性,同时保持安全。关于这种新形式的自动化- -主要作为决策支持工具- -需要解决的一个问题是对人的表现可能产生的影响,例如知识和技能的退化。特别是,问题是,在长期使用后,如果自动化由于某些退化或故障而无法使用,空中交通管制员是否能够有效地恢复到以前使用的手动操作。基于这种关注,本文着重于从过去长期使用自动化的经验中吸取的教训。为了探讨这个问题,我们采访了来自四个不同领域的21位专家:海军作战、医学、核电站运营和航空。我们采访了航空领域的三个不同职位:航空调度员、飞行员和空中交通管制员。讨论了两个基本问题:自动化的引入会对人的表现产生意想不到的负面影响吗?2.可以使用哪些缓解策略来避免或减少这些对人员绩效和系统绩效的潜在负面影响?基于这些数据,我们确定了自动化的五个潜在负面影响:•知识和技能的退化;•依赖自动化作为检测问题的主要“代理”;•处理自动化降级或故障的注意力和准备不足;•报警疲劳,误报警和忽略报警;•自动化对团队情境意识和团队合作的影响。此外,还记录了减轻这些潜在负面影响的六项策略:•提供有效的培训和经验;•支持有效的团队合作;•通过数据分析从过去的表现中学习;•制定和使用应急程序和清单;•设计技术以支持有效的人机自动化团队。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Human-Automation Teaming: Unintended Consequences of Automation on User Performance
The Federal Aviation Administration (FAA) Next Generation Air Transportation System (NextGen) is implementing new capabilities that rely on the support of automation to improve air traffic eficiency and predictability while maintaining safety. One issue that needs to be addressed regarding such new forms of automation - primarily as decision support tools - support is the possible impact on human performance such as knowledge and skill degradation. In particular, the question is whether after long-term use air traffic controllers will be able to effectively revert back to previously used manual operations if the automation becomes unavailable due to some degradation or failure. Based on this concern, this paper focuses on lessons learned from past experiences with the long term use of automation. To explore this issue, 21 experts were interviewed from four different domains: naval operations, medicine, nuclear power plant operation, and aviation. Three distinct job positions were interviewed within the domain of aviation: Airline dispatchers, pilots, and air traffic controllers. Two fundamental questions were addressed: 1.Can the introduction of automation have unintended negative impacts on human performance? 2.What mitigation strategies can be used to avoid or reduce these potential negative impacts on human performance and on system performance? Based on these data, five potential negative impacts of automation that were identified: •Degradation of Knowledge and Skill; •Reliance on Automation as the Primary “Agent” to Detect Problems; •Reduced Attentiveness and Preparation to Deal with Automation Degradations or Failures; •Alarm Fatigue, False Alarms, and Ignoring Alarms; •Automation-Induced Effects on Team Situational Awareness and Teamwork. In addition, six strategies to mitigate these potential negative impacts were documented: •Providing Effective Training and Experience; •Supporting Effective Teamwork; •Learning from Past Performance with Data Analytics; •Developing and Using Contingency Procedures and Checklists; •Designing Technology to Support Effective Human-Automation Teaming.
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