Bureaucracy Reform in Magelang City: Present Portraits and Future Design

This research describes the traces of the bureaucracy reform process in Magelang City through the identification of eight bureaucracy reform changes together with monitoring, evaluation and reporting that has occurred since 2012 and designed alternatives Bureaucracy reform model for the future. The Method used is a qualitative method with several data collection techniques including questionnaires, Focused Group Discussion (FGD), in-depth interviews, and observations. The results are: (1) the reform journey of Magelang City, which started, from 2012 there are still many shortcomings, one of the leadership commitment still not focused on reform bureaucracy. The proof of Concertina is that when the city of Magelang gets a fair With No Exceptions (WTP), but the terms to bear the opinion of WTP not noticed; (2) the model designed conceptualized from the various shortcomings of the reform experienced by Magelang City.