Needs Analysis of the Mandarin Study Program Graduates’ Competency

This study aims to describe the expected competencies of the Mandarin Study Program’s graduates and to analyze their job opportunities. The research design used in this study was a qualitative case study. The subjects of this study were four tourism practitioners and four vice-principals of curriculum. Data were collected through online interviews and document analysis. The interview guide was used as the research instrument. The collected data were analyzed through stages: data classification, data presentation, data interpretation, and drawing conclusions. The results showed that a) there were four main expected competencies of the graduates: professional competence, personal competence, social competence, and pedagogical competence; and b) job opportunities for graduates of the Mandarin Study Program are as tourism practitioners, front liners/customer service agents, translators, teachers, and marketers in industries/business.