{"title":"在数字化工作场所平衡流动和固定的日常工作","authors":"Matti Rossi , Joe Nandhakumar , Merja Mattila","doi":"10.1016/j.jsis.2020.101616","DOIUrl":null,"url":null,"abstract":"<div><p>Advanced workplace technologies are increasingly used alongside traditional enterprise software packages (such as enterprise resource planning) in the workplace. However, we have only limited understanding of how different kinds of technologies are used to dynamically shape work routines and fluidity in a digital workplace. We conducted an in-depth six-year study of the use of enterprise resource planning (ERP) system by a large information technology service provider company. The company used the system to manage its global staffing processes. We explored how the users of this system sought to achieve the fluidity needed to do their work. Our findings show that users balance two patterns of routine performance through different technologies with varying degrees of malleability: one to generate fluidity and another to generate stability. We call this process ‘generative balancing’. Our research contributes to the literature on workplace technologies and ERP use by providing insights into how the use of technologies with different degrees of malleability helps to craft digital workspaces and enables users to deal with tensions between accomplishing local-level performance and realizing corporate-level strategic intents.</p></div>","PeriodicalId":50037,"journal":{"name":"Journal of Strategic Information Systems","volume":null,"pages":null},"PeriodicalIF":8.7000,"publicationDate":"2020-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.jsis.2020.101616","citationCount":"21","resultStr":"{\"title\":\"Balancing fluid and cemented routines in a digital workplace\",\"authors\":\"Matti Rossi , Joe Nandhakumar , Merja Mattila\",\"doi\":\"10.1016/j.jsis.2020.101616\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>Advanced workplace technologies are increasingly used alongside traditional enterprise software packages (such as enterprise resource planning) in the workplace. However, we have only limited understanding of how different kinds of technologies are used to dynamically shape work routines and fluidity in a digital workplace. We conducted an in-depth six-year study of the use of enterprise resource planning (ERP) system by a large information technology service provider company. The company used the system to manage its global staffing processes. We explored how the users of this system sought to achieve the fluidity needed to do their work. Our findings show that users balance two patterns of routine performance through different technologies with varying degrees of malleability: one to generate fluidity and another to generate stability. We call this process ‘generative balancing’. Our research contributes to the literature on workplace technologies and ERP use by providing insights into how the use of technologies with different degrees of malleability helps to craft digital workspaces and enables users to deal with tensions between accomplishing local-level performance and realizing corporate-level strategic intents.</p></div>\",\"PeriodicalId\":50037,\"journal\":{\"name\":\"Journal of Strategic Information Systems\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":8.7000,\"publicationDate\":\"2020-06-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://sci-hub-pdf.com/10.1016/j.jsis.2020.101616\",\"citationCount\":\"21\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Strategic Information Systems\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S096386872030024X\",\"RegionNum\":2,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"COMPUTER SCIENCE, INFORMATION SYSTEMS\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Strategic Information Systems","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S096386872030024X","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"COMPUTER SCIENCE, INFORMATION SYSTEMS","Score":null,"Total":0}
Balancing fluid and cemented routines in a digital workplace
Advanced workplace technologies are increasingly used alongside traditional enterprise software packages (such as enterprise resource planning) in the workplace. However, we have only limited understanding of how different kinds of technologies are used to dynamically shape work routines and fluidity in a digital workplace. We conducted an in-depth six-year study of the use of enterprise resource planning (ERP) system by a large information technology service provider company. The company used the system to manage its global staffing processes. We explored how the users of this system sought to achieve the fluidity needed to do their work. Our findings show that users balance two patterns of routine performance through different technologies with varying degrees of malleability: one to generate fluidity and another to generate stability. We call this process ‘generative balancing’. Our research contributes to the literature on workplace technologies and ERP use by providing insights into how the use of technologies with different degrees of malleability helps to craft digital workspaces and enables users to deal with tensions between accomplishing local-level performance and realizing corporate-level strategic intents.
期刊介绍:
The Journal of Strategic Information Systems focuses on the strategic management, business and organizational issues associated with the introduction and utilization of information systems, and considers these issues in a global context. The emphasis is on the incorporation of IT into organizations'' strategic thinking, strategy alignment, organizational arrangements and management of change issues.