关于游客满意度与目的地忠诚度关系的考虑

A. Muntean, I. Dobra
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引用次数: 0

摘要

本研究分析了阿尔巴县游客满意度与目的地忠诚度的关系。该研究基于从阿尔巴县旅游部门的市场研究合同中收集的数据,提交分析的期间是2013年至2015年,当时已经确定了365名游客。关于方法,可以注意到,在等式估计,最小二乘选项中,我们选择“白色”作为系数协方差矩阵。此外,我们指出了类型权重选项的标准偏差,对于加权系列,我们选择了Log(Expenditure)。根据对数-对数回归模型估计输出,18个预测因子决定了游客数量的减少(即几乎占总预测因子的55%),15个自变量决定了游客数量的增加。在与游客满意度相关的二分类变量方面,强调了10个外生变量在访问次数中引起积极反应,10个外生变量引起消极反应。访问次数相对于Log(支出)的弹性约为-0.0959,表明如果支出水平上升10%,游客的访问次数平均下降约1%。因此,旅游人次对游客满意度和个人旅游支出变量的变化都有很大的响应。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Considerations regarding relationship between tourists satisfaction and destination loyalty
This study analyse the relationship between tourists satisfaction with destination loyalty in Alba County. The research is based on data collected from a market research contract in the tourism sector in Alba County and the period submitted for analysis is 2013 – 2015, when there have been identified 365 tourists. Regarding the methodology, one can notice that into Equation Estimation, Least Squares Options, we selected “White” for Coefficient covariance matrix. Also, we pointed out Standard deviation for Type weights options, and for Weighted series we selected Log(Expenditure). According to log-log regression model estimation output, 18 predictors determined a decrease (i.e. almost 55% from total predictors) and 15 independent variables determined an increase in the tourists’ number of visits. In terms of the dichotomous variables related to tourist satisfaction, it was highlighted that ten of exogenous cause a positive reaction in Number of Visits and ten of them a negative one. The elasticity of Number of Visits with respect to Log(Expenditure) is about -0.0959, suggesting that if the level of expenditure goes up by 10 percent, on average, the tourists’ number of visits goes down by about 1 percent. Thus, Number of Visits is very responsive to changes both variables related to tourist satisfaction and in personal tourist’s expenditure.
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