The Union's Knowledge Strategies to Reach Success in the Implementation of Remote Operating Centers (COR)

Current conditions in metal mining, increasing operating costs, lower ore grades, and deeper deposits, make it necessary to take technological breaks to allow for high operating and production efficiencies. In Chile, there are integrated operations centers at the project level. The implementation of state-of-the-art technology has encountered problems such as the lack of a business perspective co-constructed in a political-technical system that breaks with the rigidity of the usual criteria and practices. The resistance to the redistribution of power so as not to perceive these centers as an operational anomaly to overcome the preference to operate manually is generating doubt of their real contribution of value. A transformation cannot be imposed but must be co-created. The knowledge of the trade union networks opens to the company culture possibilities of action that, in the face of a paradigmatic change, emerge to constitute value. This work shows the knowledge strategies to turn unions into cognitive assets to achieve success in the implementation of COR.