Tackling productivity and quality through customer involvement and software technology

The authors report on a project designed on the principle that significant advances in software productivity and quality can only come from diverse yet coordinated attacks across many fronts. The two primary fronts link detailed customer involvement with the use of modern software technology options such as object-oriented design and application generators. The authors assert that these technology thrusts lend themselves to building systems that work on an end-to-end basis from nearly the beginning of the development cycle. When coupled with strong customer involvement and living requirements, the system evolves to cleaner, simpler designs that approach the original customer vision. Specifically, the project dealt with technology initiative involving TRANSVU II, a new operations system designed to support telecommunications network providers in the operation of high-capacity largely digital transmission networks.<>