根据品牌geprek bensu的价值观和信仰来衡量消费者忠诚度

N. Sari, R. Marta, Natasia Angreani, Harry, Muhammad Iman Adi Perkasa
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引用次数: 3

摘要

要建立高品牌资产,需要一个坚实的基础,即消费者对品牌的忠诚度。品牌忠诚度可以从各个方面进行评估,在本研究中,研究者使用了消费者获得的价值和消费者的信任。本研究的目的是考察雅加达“Geprek Bensu”品牌忠诚的感知价值和品牌信任的部分或同时影响。在本研究中,自变量为雅加达Geprek Bensu的感知价值(X1)和品牌信任(X2),因变量为品牌忠诚度(Y)。本研究的人口是无限的,因此采用有目的抽样技术随机抽取130名受访者(非概率抽样)。通过SPSS分析的结果可以得出,感知价值和品牌信任对品牌忠诚有部分正向影响,同时通过T检验的结果,X1为2055,X2为7604,大于T表的1656。而F检验显示F计数为125,635,比F表的3,07有更高的数字。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Menakar loyalitas konsumen berdasarkan persepsi nilai dan kepercayaan merek geprek bensu
To build high brand equity, a strong foundation is needed that is costumer loyalty to a brand. Brand loyalty can be assessed from various aspect and in this research, researcher used the value received by costumers and the trust of costumers. The purpose of this research is to examine the effect of perceived value and brand trust of brand loyalty “Geprek Bensu” in Jakarta partially or simultaneously. In this research, the independent variable are perceived value (X1) and brand trust (X2) of Geprek Bensu in Jakarta, while the dependent variable is brand loyalty (Y). Population of this research is unlimited so it uses a sample of 130 respondents taken randomly (non-probability sampling) with a purposive sampling technique. The results of analysis SPSS can be concluded that perceived value and brand trust have a positive impact to brand loyalty partially and simultaneously with the result of T test for X1 is  2,055 and X2 is 7,604 which is grater than T tabel of 1,656. While the F test shows F count is 125,635 which has a higher figure than F table which is 3,07.
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