The Evaluation of E-Government Implementation DPMPTSP Denpasar Using the Level Model of SPBE Maturity

The implementation of e-government at the Denpasar City Investment and OneStop Integrated Services Agency (DPMPTSP Denpasar) has never been evaluated for its role in achieving the objectives of the organization's strategic plan. Consequently, a study on an evaluation of the maturity level of SPBE has been carried out using the SPBE maturity level model according to PermenPANRB Number 59 of 2020. This study combined quantitative and qualitative methods (Mixed-method). Three respondents were involved in the assessment of the maturity level of SPBE, namely the Head of Department, the Secretary of Department, and the Head Division of Investment Implementation Control and Investment Information determined from the results of the identification of officials whose main duties and functions are in accordance with the aspects of SPBE maturity to be assessed. At the process capability maturity level, the SPBE Policy Domain obtained an index value of 1.60, the SPBE Governance Domain obtained an index value of 2.40, and the SPBE Management Domain obtained an index value of 1.45. The SPBE index value of DPMPTSP Denpasar was 2.73, indicated as good and above the expected maturity level of the SPBE index value, which was 2.6. This study results in 11 recommendations for SPBE implementation.