The Impact of Job Characteristics in Employee's Involvement: The Moderating Role of Appropriate Workload in the Government Hospitals in Amman City

The study aims to identify the effect of work characteristics on employees’ engagement and the role of appropriate workload in government hospitals in the city of Amman. To achieve the aim of the study, the descriptive analytical approach is used through a stratified random sample of (269) individuals. The questionnaires have been electronically distributed using Google Drive and the questionnaire is used as a tool to collect study data. After conducting the statistical analysis, the study shows that there is a statistically significant effect at the level of significance (α≤0.05) for the characteristics of work in its dimensions (independence, diversity of skills, importance of work, and feedback) on participation in government hospitals in the city of Amman. Also, the study shows that there is a statistically significant effect at the level of significance (α≤0.05) for the characteristics of work in its dimensions (independence, diversity of skills, importance of work, and feedback) on empowerment in government hospitals in the city of Amman. The study has recommended the necessity of making use of the expertise and experience of experts by attracting them to train employees in modern methods in a way that leads to improving performance and working in hospitals.