Human-centered Service-learning in the Online Environment

In this experience report, we describe how iFixit's Technical Writing Project (iTWP) supports student learning and enhances the relationships upon which project success hinges. The emphasis on learning extends throughout the program and informs how we approach the collaboration with each participant group. We offer best practices for fostering successful human-focused service-learning projects that enable students, instructors, and industry staff to work productively with each other to achieve what may be differing goals and objectives.