Amalia Ramadhani Fajri, Indriyati Hadiningrum
{"title":"PELAFALAN BAHASA INGGRIS OLEH PEGAWAI CUSTOMER SERVICE BANDARA INTERNASIONAL ADI SOEMARMO SURAKARTA","authors":"Amalia Ramadhani Fajri, Indriyati Hadiningrum","doi":"10.20884/1.vokasia.2021.1.1.4523","DOIUrl":null,"url":null,"abstract":"This article is written based on a job training done at the international airport of Adi Soemarmo. The focus is to figure out the English pronunciation of the customer service staff when they help tourists find information. The data is collected by observation, interview, and literary study. The result shows that, in general, foreign tourists are happy when the customer service staff can communicate using the English language. However, the staff still find problems especially when tourists cannot speak English or when seeing unfriendly tourists. Thus, it is suggested that the customer service staff keep improving their English skills and behave in a pleasant way to tourists.","PeriodicalId":441579,"journal":{"name":"Jurnal Vokasia","volume":"19 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2021-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Jurnal Vokasia","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.20884/1.vokasia.2021.1.1.4523","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0

摘要

这篇文章是根据在Adi Soemarmo国际机场完成的工作培训编写的。重点是弄清楚客服人员在帮助游客查找信息时的英语发音。数据的收集采用观察法、访谈法和文献研究法。结果表明,一般情况下,当客服人员能够使用英语进行交流时,外国游客会感到高兴。然而,工作人员仍然会发现问题,特别是当游客不会说英语或看到不友好的游客时。因此,建议客户服务人员不断提高他们的英语水平,并以愉快的方式对待游客。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
PELAFALAN BAHASA INGGRIS OLEH PEGAWAI CUSTOMER SERVICE BANDARA INTERNASIONAL ADI SOEMARMO SURAKARTA
This article is written based on a job training done at the international airport of Adi Soemarmo. The focus is to figure out the English pronunciation of the customer service staff when they help tourists find information. The data is collected by observation, interview, and literary study. The result shows that, in general, foreign tourists are happy when the customer service staff can communicate using the English language. However, the staff still find problems especially when tourists cannot speak English or when seeing unfriendly tourists. Thus, it is suggested that the customer service staff keep improving their English skills and behave in a pleasant way to tourists.
求助全文
通过发布文献求助,成功后即可免费获取论文全文。 去求助
来源期刊
自引率
0.00%
发文量
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信