Designing Smart Product Service System Using TRIZ and Service Blueprint Approach

∗The impact of digitalization encourages the development of the Smart Product-service system (PSS) that provides value and integrates services and products to fulfill consumer desires primarily based totally on digital applications. Indonesia is one of the nations with most internet customers in the world, maybe very potential for cellular apps developers to provide and sell their products. Nevertheless, to design smart PSS effectively, a structural design technique is required. The purpose of this study is to suggest an incorporated manner to design smart PSS. This study makes use of factors analysis to research factors that make contributions to customer expectation and a generic technique for designing a service primarily based totally on the TRIZ (Theory of Inventive Problem Solving) integrating with a service blueprint. The result suggests that accessibility and user interface are the crucial factors for design an effective SPSS. Furthermore, the matrix contradiction investigation generates five inventive solutions and recommends service features and a service blueprint base on the principles produced in TRIZ.