Omar Alejandro Pérez-Cruz, José de Jesús Amezcua-Vivas, Johann Mejías-Brito, Jesús Francisco Tejeda-Castrejón
{"title":"喜力供应链的服务质量:墨西哥西部的实证调查","authors":"Omar Alejandro Pérez-Cruz, José de Jesús Amezcua-Vivas, Johann Mejías-Brito, Jesús Francisco Tejeda-Castrejón","doi":"10.35429/JBDS.2020.18.6.1.8","DOIUrl":null,"url":null,"abstract":"The general objective of this work is to analyze the quality factors of the supply chain service in the western regional direction of the company Cervezas Cuauhtémoc Moctezuma - Heineken México. The analysis was framed in a model proposed by Gohain, Thambiah and Hong (2018) which measures six dimensions of service quality: the object, the process, the infrastructure, the interaction, the environment and social responsibility. A survey was applied as an instrument to collect the responses of active providers in the western region of Mexico. The results were estimated by using STATA 14 to evaluate the relationship between the proposed factors. The results highlight that the quality of the supply chain is influenced by the quality criteria of the product, the process and the interaction. In this way, this research contributes with relevant information that allows them to make quick and practical decisions to use those responsible for the company's supply chain, as well as other economic sectors.","PeriodicalId":296624,"journal":{"name":"Journal of Bussines Development Strategies","volume":"38 8","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2020-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Quality of service in the Heineken supply chain, México: an empirical investigation in the west of Mexico\",\"authors\":\"Omar Alejandro Pérez-Cruz, José de Jesús Amezcua-Vivas, Johann Mejías-Brito, Jesús Francisco Tejeda-Castrejón\",\"doi\":\"10.35429/JBDS.2020.18.6.1.8\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The general objective of this work is to analyze the quality factors of the supply chain service in the western regional direction of the company Cervezas Cuauhtémoc Moctezuma - Heineken México. The analysis was framed in a model proposed by Gohain, Thambiah and Hong (2018) which measures six dimensions of service quality: the object, the process, the infrastructure, the interaction, the environment and social responsibility. A survey was applied as an instrument to collect the responses of active providers in the western region of Mexico. The results were estimated by using STATA 14 to evaluate the relationship between the proposed factors. The results highlight that the quality of the supply chain is influenced by the quality criteria of the product, the process and the interaction. In this way, this research contributes with relevant information that allows them to make quick and practical decisions to use those responsible for the company's supply chain, as well as other economic sectors.\",\"PeriodicalId\":296624,\"journal\":{\"name\":\"Journal of Bussines Development Strategies\",\"volume\":\"38 8\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2020-12-30\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Bussines Development Strategies\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.35429/JBDS.2020.18.6.1.8\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Bussines Development Strategies","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.35429/JBDS.2020.18.6.1.8","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Quality of service in the Heineken supply chain, México: an empirical investigation in the west of Mexico
The general objective of this work is to analyze the quality factors of the supply chain service in the western regional direction of the company Cervezas Cuauhtémoc Moctezuma - Heineken México. The analysis was framed in a model proposed by Gohain, Thambiah and Hong (2018) which measures six dimensions of service quality: the object, the process, the infrastructure, the interaction, the environment and social responsibility. A survey was applied as an instrument to collect the responses of active providers in the western region of Mexico. The results were estimated by using STATA 14 to evaluate the relationship between the proposed factors. The results highlight that the quality of the supply chain is influenced by the quality criteria of the product, the process and the interaction. In this way, this research contributes with relevant information that allows them to make quick and practical decisions to use those responsible for the company's supply chain, as well as other economic sectors.