Worker Response to the Rapid Changes Caused by Disruptive Innovation

The rapid global spread of the Coronavirus 2 (SARS-CoV-2) commencing February 2020 ushered in remote working as a means to stem the virus's spread and continue production. However, not all jobs can be remotely performed, as evidenced in Latin America and the Caribbean, where only 20% of available jobs can be executed remotely. Many managers across Latin America and the Caribbean have no experience with managing remote workforces. Several issues exacerbated the challenges these inexperienced and unprepared managers faced, including the lack of training and the unavailability of internet and communication technologies, especially critical disruptive innovations such as broadband internet. The lack of broadband internet and training on using information and communication technologies hinders diversity and inclusion, as many managers and the workforce at large from Latin America and the Caribbean region could not make contributions to global and national production, which negatively affected the quality of their lives.