{"title":"靛蓝故事，2018:“准时，无麻烦”?","authors":"E. N. Weiss, Stephen E. Maiden, Gerry Yemen","doi":"10.2139/ssrn.3263339","DOIUrl":null,"url":null,"abstract":"This case follows up on \"The IndiGo Story: 'On Time, Hassle Free'\" (UVA-OM-1505). The airline passenger industry in India was a mess in 2013, but the low-cost carrier, IndiGo, was making money. This relatively new company had managed to work against the odds and grab market share from more-established flyers. But, the weak rupee was still sending a chill wind through the aviation sector, and growth plans would have to include opening new destinations. This meant hiring more employees, opening more ticketing stations, and increasing costs. This case explores what happens to the company after its CEO announces his resignation. Excerpt UVA-OM-1605 Sept. 28, 2018 The IndiGo Story, 2018: “On Time, Hassle Free”? Knowing when to walk away is wisdom. Being able to is courage. Walking away, with your head held high, is dignity. —Aditya Ghosh, former CEO of IndiGo In April 2018—after slightly more than 10 years at the top—IndiGo CEO Aditya Ghosh announced his resignation and posted on Instagram an unknown author's quote about challenge and wisdom. For the most part, Ghosh said he planned to start a new venture. Some saw the resignation as a reaction to the difficulties of managing a fragmenting leadership team, but others believed the change was inevitable as customer service levels and customer perception declined. In the quarter that included June 2018, IndiGo reported its largest drop in profit ever (97%) and the stock tanked. . . .","PeriodicalId":340851,"journal":{"name":"TransportRN: Other Transportation","volume":"42 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"The Indigo Story, 2018: \\\"On Time, Hassle Free\\\"?\",\"authors\":\"E. N. Weiss, Stephen E. Maiden, Gerry Yemen\",\"doi\":\"10.2139/ssrn.3263339\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"This case follows up on \\\"The IndiGo Story: 'On Time, Hassle Free'\\\" (UVA-OM-1505). The airline passenger industry in India was a mess in 2013, but the low-cost carrier, IndiGo, was making money. This relatively new company had managed to work against the odds and grab market share from more-established flyers. But, the weak rupee was still sending a chill wind through the aviation sector, and growth plans would have to include opening new destinations. This meant hiring more employees, opening more ticketing stations, and increasing costs. This case explores what happens to the company after its CEO announces his resignation. Excerpt UVA-OM-1605 Sept. 28, 2018 The IndiGo Story, 2018: “On Time, Hassle Free”? Knowing when to walk away is wisdom. Being able to is courage. Walking away, with your head held high, is dignity. —Aditya Ghosh, former CEO of IndiGo In April 2018—after slightly more than 10 years at the top—IndiGo CEO Aditya Ghosh announced his resignation and posted on Instagram an unknown author's quote about challenge and wisdom. For the most part, Ghosh said he planned to start a new venture. Some saw the resignation as a reaction to the difficulties of managing a fragmenting leadership team, but others believed the change was inevitable as customer service levels and customer perception declined. In the quarter that included June 2018, IndiGo reported its largest drop in profit ever (97%) and the stock tanked. . . .\",\"PeriodicalId\":340851,\"journal\":{\"name\":\"TransportRN: Other Transportation\",\"volume\":\"42 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1900-01-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"TransportRN: Other Transportation\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.2139/ssrn.3263339\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"TransportRN: Other Transportation","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.2139/ssrn.3263339","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
This case follows up on "The IndiGo Story: 'On Time, Hassle Free'" (UVA-OM-1505). The airline passenger industry in India was a mess in 2013, but the low-cost carrier, IndiGo, was making money. This relatively new company had managed to work against the odds and grab market share from more-established flyers. But, the weak rupee was still sending a chill wind through the aviation sector, and growth plans would have to include opening new destinations. This meant hiring more employees, opening more ticketing stations, and increasing costs. This case explores what happens to the company after its CEO announces his resignation. Excerpt UVA-OM-1605 Sept. 28, 2018 The IndiGo Story, 2018: “On Time, Hassle Free”? Knowing when to walk away is wisdom. Being able to is courage. Walking away, with your head held high, is dignity. —Aditya Ghosh, former CEO of IndiGo In April 2018—after slightly more than 10 years at the top—IndiGo CEO Aditya Ghosh announced his resignation and posted on Instagram an unknown author's quote about challenge and wisdom. For the most part, Ghosh said he planned to start a new venture. Some saw the resignation as a reaction to the difficulties of managing a fragmenting leadership team, but others believed the change was inevitable as customer service levels and customer perception declined. In the quarter that included June 2018, IndiGo reported its largest drop in profit ever (97%) and the stock tanked. . . .
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