{"title":"聊天机器人的前景","authors":"M. Stojanov","doi":"10.36997/ijusv-ess/2019.8.3.10","DOIUrl":null,"url":null,"abstract":"At the end of the second decade of the digital millennium, the flow of daily human and business life is increasingly dependent on the development and invention of information and communication technologies. One of the innovations is chatbot, which is software that performs tasks as an automated information assistant with a wide range of applications and fields. This article reviews the nature and characteristics of chatbots and, based on their imposition and development in electronic exchange channels, comments are made on their potential impact on the retail and outsourcing business related to customer service.","PeriodicalId":147865,"journal":{"name":"Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series","volume":"88 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Prospects for Chatbots\",\"authors\":\"M. Stojanov\",\"doi\":\"10.36997/ijusv-ess/2019.8.3.10\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"At the end of the second decade of the digital millennium, the flow of daily human and business life is increasingly dependent on the development and invention of information and communication technologies. One of the innovations is chatbot, which is software that performs tasks as an automated information assistant with a wide range of applications and fields. This article reviews the nature and characteristics of chatbots and, based on their imposition and development in electronic exchange channels, comments are made on their potential impact on the retail and outsourcing business related to customer service.\",\"PeriodicalId\":147865,\"journal\":{\"name\":\"Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series\",\"volume\":\"88 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2019-09-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.36997/ijusv-ess/2019.8.3.10\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.36997/ijusv-ess/2019.8.3.10","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
At the end of the second decade of the digital millennium, the flow of daily human and business life is increasingly dependent on the development and invention of information and communication technologies. One of the innovations is chatbot, which is software that performs tasks as an automated information assistant with a wide range of applications and fields. This article reviews the nature and characteristics of chatbots and, based on their imposition and development in electronic exchange channels, comments are made on their potential impact on the retail and outsourcing business related to customer service.
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