Creating Shared Values through Human Resource Activities: Toward an Effective Transformation Programme

Numerous literature works emphasised on shared values and the role it plays in theorganisation. The value and system form the basis of a strong culture that enables theorganisation to better react to any transformation plan. As with most of the publicorganisations in Malaysia, the government has set up the Government TransformationProgramme (GTP), an ambitious, broad-based programme of change to fundamentallytransform the government organisation into an efficient and citizen-centred institution. Hence,all Malaysian government organisations need to work fast and smart in order to realise theobjectives of Vision 2020. The shared values concept is considered as the prerequisite toshape the standards and expectations held by employees of these organisations that help toguide aspects of practice performance. Generally in services, the core values of support,respect of choice, collaboration, and customer service form the basic foundation of a trustingtherapeutic relationship. Hence, this paper presents a case of a government agency which is inthe process of implementing a transformation plan. Before the department can move forwardwith the transformation agenda, it is critical to understand the current values and practices,which would subsequently enable to identify the values that can be formed through humanresource activities. The case provides valuable insight into the necessary parts of thetransformation process, particularly in developing the right values and practices in thegovernment sector.