电子商务销售聊天机器人的开发

2020 IEEE 17th International Conference on Smart Communities: Improving Quality of Life Using ICT, IoT and AI (HONET) Pub Date : 2020-12-14 DOI:10.1109/HONET50430.2020.9322667

Mohammad Monirujjaman Khan

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引用次数: 12

摘要

本文介绍了一个电子商务销售聊天机器人的开发，以提供客户支持和增加销售。该系统使用机器学习进行自然语言理解。它是在模块化聊天机器人框架上开发的。该系统有几个组成部分。第一，基于网络的自然语言训练平台。第二，微服务分类输入文本和提取实体。最后是一个框架，它将用户请求路由到特定的控制器进行处理并提供响应。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Development of An e-commerce Sales Chatbot

This paper presents the development of an e-commerce sales chatbot in order to provide customer support and increase sales. The system uses machine learning for natural language understanding. It is developed on an modular chatbot framework. The system has several components. First, a web based natural language training platform. Second, a microservice to classify input text and extract entities. Finally, a framework which routes user request to specific controller for processing and serves the response.

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来源期刊

2020 IEEE 17th International Conference on Smart Communities: Improving Quality of Life Using ICT, IoT and AI (HONET)

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