Pribanus Wantara, S. Irawati
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引用次数: 0

摘要

. 本研究的目的是确定印尼消费者,特别是学生消费者的在线再购买意愿,并特别关注电子满意、电子信任和电子忠诚的影响。由于解释发展中国家网上回购意向的研究有限,本研究在印度尼西亚进行。采用问卷调查的方式进行实证研究,共有290名受访者对所提出的模型进行了检验。结果显示,电子满意、电子信任和电子忠诚对网上商店的再购买意愿有正向影响。此外,我们发现对网上商店的信任是网上再购买意愿的主要决定因素,其次是满意的网上顾客和对网上商店网站的忠诚。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Determinan repurchase intention dalam belanja online
. The purpose of this study is to identify online repurchase intentions among Indonesian consumers, especially student consumers, with a special focus on the effects of e-satisfaction, e-trust and e-loyalty. As there is limited research explaining online repurchase intentions in developing countries, this study was conducted in Indonesia. An empirical study was conducted using a questionnaire survey and a total of 290 respondents were used to test the proposed model. The results showed that e-satisfaction, e-trust and e-loyalty had a positive effect on repurchase intentions at online stores. In addition, it was found that trust in online stores is the main determinant of online repurchase intentions followed by satisfied online customers and loyal to online store websites.
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