优化顾客满意度的基本公共服务质量评价

2015 10th International Conference on Intelligent Systems and Knowledge Engineering (ISKE) Pub Date : 2015-11-01 DOI:10.1109/ISKE.2015.68

Xiaohong Liu, Xianyi Zeng, Yang Xu

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引用次数: 1

摘要

社会进步往往以基本公共服务为标志。对各级政府来说，提高消费者满意度，提高基本公共服务质量至关重要。本文旨在通过对基本公共服务质量属性的分析，研究顾客满意度的因果关系。基本公共服务质量的评价结果通过李克特量表的满意度调查进行。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Evaluation of Basic Public Services Quality for Optimizing Customer Satisfaction

Social progress is often marked by the basic public services. For the governments at all levels, it is important to enhance consumer satisfaction and improve the quality of basic public services. This paper aims at studying the causal relations around the customer satisfaction by analyzing the quality attributes of the basic public services. The evaluation results of the basic public services quality are performed through the satisfaction survey of the Likert scale.

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2015 10th International Conference on Intelligent Systems and Knowledge Engineering (ISKE)

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