影响居民老虎机赌徒再光顾意图和向他人推荐赌场意愿的影响因素

Sunyoung Yi, J. Busser
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引用次数: 38

摘要

本研究的目的是确定赌场属性的精简子集,并检查这些属性如何与老虎机玩家的行为变量相关。老虎机玩家(n = 382)来自拉斯维加斯一家以本地赌客为目标的赌场。进行回归分析以探讨影响再光顾意图和推荐意愿的赌场属性。影响再光顾意图和推荐意愿的三大重要因素是游戏价值和环境、客户服务和安全性。本研究的结果为赌场经理提供了更有效地瞄准当地人(即老虎机客户)的机会,并为研究提供了建议。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Influential Attributes that Affect Resident Slot Gamblers' Repatronage Intentions and Willingness to Recommend Casinos to Others
ABSTRACT The purpose of this study was to identify a parsimonious subset of casino attributes, and to examine how these attributes are related to the behavior variables of slot players. Slot players (n = 382) were sampled from a Las Vegas casino targeting local gamblers. Regression analyses were conducted to explore the casino attributes impacting repatronage intentions and willingness to recommend. The top three important factors affecting repatronage intentions and willingness to recommend were gaming value & environment, customer service, and safety. The results of this study offer casino managers opportunities to target locals (i.e. slot customers) more effectively and recommendations for research.
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