提出了利用在线产品评论评估顾客幸福感和商店满意度的方法

2020 6th International Conference on Information Management (ICIM) Pub Date : 2020-03-01 DOI:10.1109/ICIM49319.2020.244676

A. Tanaka, M. Tsubaki

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引用次数: 0

摘要

我们提出了一种评估顾客幸福感的新方法——通过购买来提高生活质量的感觉——通过将下义分析扩展到产品评论。我们还提出了一种使用产品评论来提取客户对在线商店满意度的方法。这些方法可以提高商店的实力和顾客的基本需求与他们的福祉之间的匹配。

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Proposed Methods for Evaluating Customer Well-Being and Store Satisfaction Using Online Product Reviews

We propose a new method of evaluating customer well-being–the sense that one’s quality of life is improved through a purchase–by extending a hyponymy analysis to product reviews. We also propose a method of using product reviews to extract customer satisfaction with an online store. These methods can improve the match between shops’ strength and customers’ essential needs related to their well-being.

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2020 6th International Conference on Information Management (ICIM)

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