服务市场中前因对关系利益的影响

Qingmin Kong, Mingli Zhang, W. Wang
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引用次数: 0

摘要

近年来,关系利益的概念越来越受到营销研究者和实践者的关注。尽管这一领域的文献越来越多,但市场营销文献中还没有出现普遍接受的关系利益及其前提的概念化。本文研究了关系营销的理论基础,确定了关系利益的四个基本维度和前因的两个基本维度。关系利益维度为信任利益、社会利益、特殊待遇利益和荣誉利益,其前因维度为人际关系利益和公司关系利益。本文认为,前因和关系利益应该被定义为一个形成性的、多维的、高阶的构念。通过对约400名美发师服务客户的调查数据,对这一概念进行了测试。本文的研究结果是未来研究的方向和管理意义。Keywords-company关系;人际关系;利益的关系;关系营销
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Impact of Antecedents on Relationship Benefits in Services Markets
In resent years, the concept of relationship benefits has attracted increasing attention among marketing researchers and practitioners. Despite a growing body of literature in this area, no generally accepted conceptualization of relationship benefits and their antecedents has emerged from the marketing literature. The present paper investigates the theoretical foundations of relationship marketing, then identifies four underling dimensions of relationship benefits and two underling dimensions of antecedents. The relationship benefits dimensions are confidence, social, special treatment, and honor benefits, their antecedents dimensions are interpersonal relationships and company relationships. It is suggested that antecedents and relationship benefits should be conceptualized as a formative, multidimensional, higher-order construct. This conceptualization is tested using data from a survey among some 400 customers of the services of hairdressers. The findings of this article are directions for future research and managerial implications. Keywords-company relationships; interpersonal relationships; relationship benefits; relationship marketing
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