探索交互式语音应答系统设计的可用性

ACM DEV '13 Pub Date : 2013-01-11 DOI:10.1145/2442882.2442924

Siddhartha Asthana, Pushpendra Singh, Amarjeet Singh

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引用次数: 6

摘要

在这项工作中，我们提出了一个三维信息空间来研究不同设计的交互式语音应答系统(IVR)的可用性。我们通过实际实验和控制实验室研究了三种不同的IVR系统设计。研究了每个系统设计在所提出的信息空间中的相对位置。

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Exploring the usability of interactive voice response system's design

In this work, we propose a 3-Dimensional information space to study the usability of different designs of Interactive Voice Response system (IVR). We study three different system design of IVR through real world experiment and control lab studies. Relative position of each system design is investigated in the proposed information space.

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来源期刊

ACM DEV '13

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