Effect of Management Intervention Program on Intensive Care Unit Staff Nurses’ Shift Change Process at El Menshawy Hospital

Background: Shift change is a nursing care process, and communication core element in this process especially during the transfer of information. Steps of shift change process include identification, situation, background, assessment and recommendation play an important role in transferring responsibility and accountability in patient care from outgoing shifts to incoming shifts. Unfortunately shift change shift change education still nonexistent or inadequate. Objective: The aim of study was to determine effect of intervention management program on ICUs staff nurses’ shift change process at El Menshawy Hospital. Method: Design Quasi-experimental research design was used Setting The study was conducted in all intensive care units (ICUs) of El Menshawy General Hospital. Subject: consisted of all (n=164) nurses working in ICUs. Tools: Two tools were used for collecting data (1) Structure Knowledge Questionnaire (2) Staff Nurses Perception about Shift Change Process Performance. Results: staff nurses 95.1% had poor level of knowledge and 72.0% of staff nurses had low level of perception about shift change process performance. Post management intervention program staff nurses 70 %, 83.5% showed overall knowledge and high level of perception about performance of shift change respectively. There was statistically significant positive correlation between staff nurse total knowledge and perception of all dimensions of shift change process preprogram and post program at (p=0.001). Except task management dimensions showed no significant correlation. Conclusion: Staff nurses required to communicate accurate and concise information, which can be easily understood by both the outgoing nurse and the incoming to ensure the continuity and safety of patient care. Recommendation: Staff nurses need restrict supervision and motivation by head nurses for performing shift change process.