Best Practices as Opportunities for Leadership Soft Skills Improvement in Human Resource Management in Bulgarian Tourism Organizations: The Four Season Hotels Example

Contemporary leadership requires flexibility and adaptability because of the constant changes in the business environment. The purpose of this study is to discuss best practice example in leadership soft skills for managing human resources in Four Season Hotels, and the opportunities for their implementation in Bulgarian tourism organizations. First, the new leadership approaches and a new understanding of the leadership were outlined. Second, pointed out was the essence of the soft skills concept and its close relation to organizational leadership. The characteristics of human resource management in tourism organizations were described. Four Seasons Hotels good practice example was discussed, reffering the leadership soft skills application in successful tourism companies. Best practice implementation in Bulgarian tourism companies was suggested.