Conhecimento, aprendizagem e inovação em organizações: uma proposta de articulação conceitual

Knowledge, learning and innovation in organizations are polysemic constructs and their literature is fragmented and dispersed. At the same time, service organizations have their own peculiarities that require a differentiated conceptual treatment of what is true for industrial organizations in general. The main purpose of this essay is to theoretically articulate the concepts of knowledge, learning and innovation in service organizations. To achieve this goal, each construct is at first defined, considering their specific singularities Then, the interfaces and limits between the constructs are discussed, highlighting their theoretical and practical similarities and differences. Using the economic learning approach , the Techno-Economic Paradigm and Innovation Services, the articulation among the three concepts is supported on the perspective of interaction among different stakeholders. Finally, it is suggested to consider knowledge, learning and innovation as interdependent concepts within the same thematic field for future research.