The research of spatial - temporal evolution and satisfaction factors in integrated hot spring resorts

ABSTRACT As the “hot topic” of tourism and leisure activities, hot springs are gradually becoming the development direction in integrated resorts. Compared with other regions in central China, Henan has unique conditions of hot spring resources, but relevant industries have developed slowly due to their development time limes and mode. In this paper, the spatial & temporal distribution of resources, star ratings, themes and the influence of new media use are discussed, based on the temporal and spatial evolution of integrated hot spring resorts in Henan province from 1993 to 2014. The satisfaction factors of resort customers were analyzed through empirical investigation. The results show that there are five key satisfaction factors; namely, the quality of hot springs and service regime, the sightseeing & leisure environment, business services, catering services, and sport and recreation opportunities. In the end, appropriate measures for sustainable development of the integrated hot spring resorts in Henan Province are put forward.