Mothers’ Satisfaction with Care Provided for Their Children in Pediatric Intensive Care Unit

Background: Parents have the right to expect the same quality of care provided for their children. Today, patient and caregiver’s satisfaction is considered one measure for evaluating quality of care. Aim of the study: The study aimed to identify mothers’ satisfaction with care provided for their children in PICU and to investigate the relationship between demographic and clinical data of the child and level of mothers’ satisfaction. Methods: A descriptive research design was conducted on a convenience sample of 108 mothers and their children admitted to Mansoura University Children’s Hospital (MUCH). Parent satisfaction survey (PSS) was used after making modifications for data collection, in addition to demographic and clinical data of studied mothers and children. Results: The results of this study found a statistically significant relation between the education level of mothers and the total score of mothers’ satisfaction. In addition, a statistically significant difference was found between length of hospital stay, previous admission to PICU and communication, and parental participation subscale domain (P>0.05). Conclusion: The study concluded that mothers participation in care provided for their children and good communication from the health care team are significant to mothers’ satisfaction. Therefore, we recommend training programs should be implemented about effective communication skills between all of the health care team and pediatric patients as well as their parents.