Computer self-efficacy and outcome expectancy: the effects on the end-user's job satisfaction

Information technology has expanded into the realm of almost every organizational environment. The past 30 years have witnessed an emphasis on the technological attributes of these systems, often with little regard for human factors. Even more importantly, as information technology use becomes nonvolitional, assessment of the impact of these systems on end-user job satisfaction becomes essential for successful implementation and use. This research presents and empirically tests a theoretically sound model of how information system management support, system experience, and ease of system use affect the end-user's sense of computer self-efficacy and outcome expectancy. Subsequently, the impacts of computer self-efficacy and outcome expectancy on the end-users' satisfaction with their jobs are examined. The empirical results validate the model indicating that computer self-efficacy and outcome expectancy affect the end-user's job satisfaction as well as mediate the impacts of management support, system experience, and ease of system use. From these results, implications for practicing managers and directions for future research are discussed.