口味和产品质量对购买决策和顾客满意的影响

Feri Andrianto
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引用次数: 0

摘要

本研究旨在分析口味及产品品质对购买决策及顾客满意度的影响。研究的类型是定量的。本研究的人口为100名在泗水购买Entrasol牛奶的受访者。使用的分析技术是偏最小二乘法。数据从问卷中获得,并使用SmartPLS 3.0应用程序进行测试。本研究结果显示,口味、产品品质对购买决策及顾客满意有显著正向影响。采购决策对顾客满意有显著的正向影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Influence Of Taste and Product Quality to Purchasing Decisions and Customer Satisfaction
This study is to analyze the influence of taste and product quality topurchasing decisions and customer satisfaction. Type of research is quantitive. The population of this study were 100respondents who bought Entrasol milk in Surabaya. The analysis technique used is Partial Least Square. Data obtained from questionnaires and tested with SmartPLS 3.0 application. The results of this study indicate that taste, and product quality have a positiveand significant influence on purchasing decision and customer satisfaction. Andpurchasing decision has a positive and significant effect on customer satisfaction.
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