Drawing services: towards a paper-based interface for end-user service orchestration

One of the challenges end-users face in order to maintain and enhance their IT infrastructures is the simplicity and ease of use of the configuration/design-time interfaces. In this paper we describe our approach of using existing technologies for paper-based interfaces to allow end-users to orchestrate services in a Service-Oriented Architecture (SOA). We gathered first experiences with paper-based interfaces for IT configuration by developing an end-user-developable paper-based remote interface for interactive TV applications. Further we conducted a workshop to evaluate how end-user can orchestrate services. Here, we discuss the usefulness of a paper-based interface for the orchestration of services, from an end-user perspective and how the experiences from our prototype and the workshop can inform the design of a paper-based orchestration prototype for SOA.