Hubungan antara Kecerdasan Emosional, Adaptasi Tenaga Kerja Alihdaya Frontline terhadap Kepuasan Kerja dan Kinerja Pekerjaan Tenaga Alihdaya

This research is included in the influence testing study Emotional Intellegence, Self Emotional Appraisal, Others’ Emotional Appraisal, Regulation of Emotion, Use Of Emotion  for frontline employee work performance and frontline employee satisfaction. Emotional Intellegence for work performance and fronttline employee satisfaction mediated by FLE Adaptability. This research was conducted on frontline employees of PT. PLN Persero in Surakarta, Indonesia. Taken with probability sampling method. Criteria for respondents are employees who deal directly with consumers. This study took 340 respondents. To test the proposed model, this study uses structural equation modeling of partial least squares (PLS) with a sample of 340 frontline employees of PT. PLN Persero in Surakarta, Indonesia. The results reveal that the relationship between Emotional Intelligence, Others' Emotional Appraisal, Self Emotional Appraisal, Use Of Emotion affects FLE Adaptabiity. While the Regulation of Emotion variable does not have a positive effect on FLE Adaptabiity. Furthermore, this study confirms that the relationship between Emotional Intelligence to work performance and frontline employee satisfaction is mediated by FLE Adaptabiity.