组织文化对全面质量管理方案绩效的影响

José L. Roldán, Antonio L. Leal-Rodríguez, Antonio G. Leal
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引用次数: 45

摘要

本文旨在研究全面质量管理(TQM)实施中不同类型的文化与有效性之间的关系。利用卡梅隆的框架,我们利用对113家实施全面质量管理体系的西班牙公司进行的调查数据,测试了质量文化分类法与全面质量管理方案绩效之间的联系。提出了结构方程建模,以评估使用偏最小二乘法(PLS)技术两种类型的结构之间的联系。在分析的样本中,最实质性的结果证实了质量文化类型与TQM方案绩效之间的关系,并且存在不同的质量文化影响水平。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The influence of organisational culture on the Total Quality Management programme performance

This paper aims to examine the relationships between different types of cultures and effectiveness in Total Quality Management (TQM) implementation. Using Cameron's framework, we have tested the connection between a quality culture taxonomy and TQM programme performance using data from a survey carried out with 113 Spanish companies that have implemented TQM systems. A structural equation modelling is proposed to assess the links between both types of constructs using the Partial Least Squares (PLS) technique. The most substantial results confirm, in the sample analysed, the relationship between quality culture types and the TQM programme performance, and there being different influence levels of the quality cultures.

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