消费者行为与市场营销的神经心理学

Steven D. Shaw, Richard P. Bagozzi
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引用次数: 54

摘要

神经科学的见解和工具对市场营销人员具有巨大的价值。神经科学技术使消费者研究人员能够理解驱动消费者行为的心理过程的基本神经基础,并阐明消费者心理的“黑匣子”。在以下回顾中,我们概述了消费者神经科学的基本原理,有选择地概述了消费者神经科学对市场营销的关键领域,比较和对比了神经科学工具和方法,并讨论了市场营销中神经生理学工作的未来方向。在这样做的过程中,我们说明了神经科学可以为市场营销增加价值的广泛的实质性景观。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The neuropsychology of consumer behavior and marketing

Insights and tools from neuroscience are of great value to marketers. Neuroscientific techniques allow consumer researchers to understand the fundamental neural underpinnings of psychological processes that drive consumer behavior, and elucidate the “black box” that is the consumer's mind. In the following review, we provide an overview of the fundamental tenets of consumer neuroscience, selectively outline key areas of marketing that consumer neuroscience has contributed to, compare and contrast neuroscientific tools and methods, and discuss future directions for neurophysiological work in marketing. In doing so, we illustrate the broad substantive landscape that neuroscience can add value to within marketing.

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