A Conceptual Model for the Impact of Occupational Standing on Enterprise Outcomes Using an Inductive Content Analysis of California Lawsuits.

Abstract

OCCUPATIONAL APPLICATIONSIn this paper, we provide a framework for practitioners when (re)designing tasks that historically have required standing in the workplace. While the goal is not to remove standing from all jobs, practitioners must work with management to align health and safety outcomes related to standing at work with the enterprise's main outcomes. Practitioners should also be made aware that in many of these jobs, standing has been required because, in the enterprise's judgment, it improves performance and customer service. Understanding common beliefs about customer interactions and job performance in the workplace will be vital to implementing changes that have previously been difficult to navigate.