Crafting an audience: UX writing, user stylization, and the symbolic violence of little texts

IF 2.3 2区 文学 Q1 COMMUNICATION
Lara Portmann
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引用次数: 0

Abstract

To date, little attention has been paid to how producers of digital media complicate notions of participation and audience in digital media. Taking the work of user experience (UX) writers as a case study, I offer an analytic framework for approaching the conceptual challenges that come with this. The empirical focus of my analysis is an emblematic example of UX writers’ work: the ubiquitous microcopy (i.e. user interface texts) produced for cookie consent notices. Orienting to Jones’s (2020b) work on digital and algorithmic pragmatics, I demonstrate how these “little texts” act in ways which are both agentful and influential. More than a matter of implicit audience design (Bell, 1984), UX writers actively use the affordances of software interfaces for inventing, stylizing, and crafting an audience. It is through this strategic stylizing of users that UX writers produce what Bakhtin (1986) calls a superaddressee. By positioning users in particular ways – and in particular moments – these little, seemingly inconsequential texts of digital media can thus effectively exercise a form of symbolic violence.

打造受众:用户体验写作、用户风格化和小文本的象征性暴力
迄今为止,很少有人关注数字媒体生产者如何使数字媒体中的参与和受众概念复杂化。以用户体验(UX)作者的工作为例,我提供了一个分析框架来处理随之而来的概念挑战。我分析的经验焦点是用户体验作者工作的一个象征性例子:为cookie同意通知制作的无处不在的微型副本(即用户界面文本)。针对Jones (2020b)在数字和算法语用学方面的研究,我展示了这些“小文本”是如何以代理和影响力的方式发挥作用的。比起隐式用户设计(Bell, 1984),用户体验作者更积极地使用软件界面的功能来创造、设计和塑造用户。用户体验作者正是通过这种对用户的策略性风格化,创造出Bakhtin(1986)所说的超级收件人。通过以特定的方式——在特定的时刻——定位用户,这些看似无关紧要的数字媒体文本可以有效地行使一种象征性的暴力形式。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Discourse Context & Media
Discourse Context & Media COMMUNICATION-
CiteScore
5.00
自引率
10.00%
发文量
46
审稿时长
55 days
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