{"title":"Johnson Matthey electronics — a total quality management approach to customer support","authors":"Tim Waldron, Johnson Matthey","doi":"10.1016/0959-3527(90)90201-4","DOIUrl":null,"url":null,"abstract":"<div><p>Johnson Matthey is committed to Total Quality Management (TQM) aimed at setting standards in customer support. TQM achieves improvements in product quality and standards of service by continually improving production processes, analytical techniques, data processing and distribution channels.</p><p>The Company has so far invested £1M in TQM training, which involves every employee what ever their role. In addition to TQM, the Company continues to invest heavily in a long term research and strategic acquisition policy, which achieves not only improvements in product quality but also provides new products and solutions to meet customers changing needs.</p></div>","PeriodicalId":100494,"journal":{"name":"Euro III-Vs Review","volume":"3 5","pages":"Pages 26-27"},"PeriodicalIF":0.0000,"publicationDate":"1990-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/0959-3527(90)90201-4","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Euro III-Vs Review","FirstCategoryId":"1085","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/0959352790902014","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
Johnson Matthey is committed to Total Quality Management (TQM) aimed at setting standards in customer support. TQM achieves improvements in product quality and standards of service by continually improving production processes, analytical techniques, data processing and distribution channels.
The Company has so far invested £1M in TQM training, which involves every employee what ever their role. In addition to TQM, the Company continues to invest heavily in a long term research and strategic acquisition policy, which achieves not only improvements in product quality but also provides new products and solutions to meet customers changing needs.
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